Not happy with your purchase? No problem! Shoot us a message and wait for the approval. You can return most items purchased online as long as you meet the following conditions:
We understand buying online can be risky so we offer free size exchanges. You can exchange most items purchased online as long as you meet the following conditions:
Please note: Complimentary return shipping is provided on the first exchange only; the customer is responsible for paying shipping to and fron for any further exchange.
Please contact our team via email or live chat and we will happily initiate a return for you; just provide us with the following information:
That’s it! Simply wait for your return slip and you’re good to go. Please DO NOT send back packages before receiving your authorised return slip. All customer sent packages MUST be sent with a tracking number; we are unable to take responsibility for lost packages.
Please review your situation below to determine the shipping cost responsibilities:
Please Note: The customer will be responsible for any shipping costs that relate to products that void the above terms (eg. product is visibly worn or used).
Free shipping is only valid for delivery destinations within Australia. The value must be $99 after any sale discounts or coupons are applied. Offer excludes bulky items.
Delivery times are generally between 3–5 business days for metro areas and 3–10 business days for regional areas.